4 Performance Metrics to
Offshoring of different business tasks from accounting to customer service has grown for several years. In recent years, however, IT outsourcing has overtaken business process outsourcing (BPO). We focus on web and apps development offshoring in this article. Why Offshoring Is So Popular Among the various location-based models of outsourcing, offshoring has consistently surpassed the others. The reasons, as captured through various global surveys, are as follows: Saves cost considerably Facilitates access to relevant skills and talents Increases business efficiency as the in-house team finds more time to concentrate on core business activities. There has been enough research by reputed companies like Deloitte, A T Kearney, etc. to indicate that offshoring your development needs creates a win-win situation for both the client and the vendor. Provided you have a set of robust parameters to scrutinize your offshore development team’s performance. We present four such must-have criteria to facilitate your supervision. 1. Time Taken for the Development vs. Expected Time of Arrival Setting a deadline and meeting it is critical for every project. Clients inevitably trust vendors who can deliver on or before time. A delay at one level can set off a chain reaction of delays. The failure to deliver on or before time can even lead to the cancellation of a project. Working to meet a deadline has several advantages. Setting a deadline allows planning a project roadmap and prioritizing activities. That, in turn, facilitates allocating human resources accordingly. You can then distribute responsibilities among the members of the project team according to priorities. Delivering benchmarks as per the timeline is the best way to keep your client happy. That will promote a relationship of trust. A 2009 survey had indicated that 58% of the respondents complained of delivery delays by their offshore teams. India has emerged and remained the most favored offshore destination for IT-related work for several years now. That is evidence that Indian companies have clearly transcended that problem of delay in delivery. That does not anyway reduce the importance of keeping a tight control over the project timeline agreed between you and your offshore development team. It is critical to ensure that no time lag happens between the agreed timeline and the delivery of project benchmarks.