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Businesses worldwide need to stay on top of their game if they wish to thrive. This is also true when it comes to the communication and customer support side of a company. In today’s day and age, technology is constantly evolving. Therefore, messaging platforms like WhatsApp are tools that can be used to maintain seamless communication. But to do so, you would require the help of a professional WhatsApp business API provider.

Just like the world of technology, business industries are also constantly changing. To meet the needs of various companies and their diverse customer base, one needs a user-friendly communication platform. This can be made possible by trusting the right WhatsApp business API providers in India. However, one first needs to learn about the businesses that can make the most of such messaging apps.

To help you get better insight, here is a list of top five businesses that can use WhatsApp broadcast services India.

1 Ecommerce & Retail

Selling products and services online has become one of the most prominent businesses these days. Whether it is clothes, food, accessories, or anything else on this planet, you can sell them with the help of e-commerce websites. However, similar platforms require real-time communication, which can be taken care of by a WhatsApp business API provider. So, let’s see what are the top five Whatsapp features an e-commerce business can use.

Feasible Features

Product Catalogs:- Companies can directly showcase their products to customers with the help of WhatsApp. This eliminates the need of visiting a specific website.
Automated Responses:- Common questions related to a specific e-commerce business can be answered. This can include information about pricing, availability, and delivery timelines.
Order Updates:- WhatsApp allows you to send customers automated messages regarding their order confirmation, shipping, and delivery. Making WhatsApp API integration services India the ideal solution.
Click-to-Chat Ads:- Businesses can integrate WhatsApp with other ad platforms like Facebook and Instagram. By doing so, customers can be diverted directly to the chat.
WhatsApp Payments:- With features like payment options, customers can now make direct and secure financial transactions within the chat.

2 Healthcare & Telemedicine

Another industry that is booning is the healthcare and telemedicine sector. For the patient or relatives of the patient, you would always want them to stay in sync with the medical information and upcoming visits. When you take the help of a WhatsApp business API provider, you can integrate this communication platform seamlessly. Here are some WhatsApp feasible features that the healthcare business can utilize.

Feasible Features

Appointment Bookings:- WhatsApp allows patience to book doctors consultations and receive automated reminders beforehand.
Secure Messaging:- With the help of the end-to-end encryption feature of WhatsApp, a patient’s private conversation with the healthcare provider is always secure.
Video Consultation:- Healthcare providers can offer virtual checkups and consultations for their patients with the help of the WhatsApp video call feature.
Prescription Sharing:- Sharing prescription in the form of text, image, or PDF, directly with the patient becomes easy with communication platforms like WhatsApp.
Tips & Notifications:- Like suggested by most top WhatsApp marketing companies India, hospitals can now utilize the platform to send preventive care tips to improve engagement.

3 Banking & Financial Services

Most people utilize some sort of banking and financial service over the course of our life. It is why such businesses are also growing at a rapid speed. However, the reason it is important to hire a WhatsApp business API provider for a similar business is so that you can have reliable communication with your customers. Below are five features that can help banks and financial institutes offer seamless support.

Feasible Features

Balance Inquiries:- WhatsApp makes it easy for customers to check and gather details regarding account balance, recent transactions, and generate statements.
Fraud Alerts:- Banks and financial institutions can send real-time alerts in case of suspicious activities or unauthorized transactions.
Application Updates:- Whenever a customer applies for a new banking or financial product, they can receive periodic updates about their application status easily.
Chatbot Assistance:- Businesses can utilize features like AI-powered bots, so customers can get immediate answers to their questions related to the banking service.
Two-Factor Authentication:- When you consider WhatsApp business growth strategies India, you can still ensure that customer details and accounts are kept secure, through authentication methods like OTPs sent via WhatsApp.

4 Hospitality & Travel Sector

Ever since the restrictions after the panamic have been uplifted, the hospitality and travel industry is rapidly reinforcing its presence. Companies that are in the same category can hire a WhatsApp business API provider to enhance a travelers experience. The given five are prominent features that can help similar businesses attain customer satisfaction.

Feasible Features

Booking Confirmations:- WhatsApp can be used to send travel booking details, receipts, and itinerary updates to the customers.
Flight & Hotel Updates:- Businesses can use WhatsApp to inform their travelers about airline and hotel related notifications. This can include dates, cancellations, or gate changes.
Check-in & Boarding Passes:- To make it effortless for customers, businesses can share mobile check-in links and digital boarding passes through the platform.
Customer Support:- Travel businesses can also provide real-time customer support to guests. One can help them get immediate answers to queries like directions, baggage policies, or emergencies.
Loyalty Program Updates:- Hotels and airlines can even send custom offers, discounts, and reward details to travelers with the help of WhatsApp.

5 Education & Online Learning

One of the last on our list, but definitely not the least is the world of EdTech. We all know that more institutes are now shifting their in-person education programs on to the digital medium. It is where integrating platforms like WhatsApp can come in handy. If you seek the help of a WhatsApp business API provider, you can extend interactive learning support. Check out the five Whatsapp features that can help the online learning industry.

Feasible Features

Enrollment & Admission Updates:- Colleges and universities can update their students about successful admission, fee payments, and course curriculum.
Multimedia Sharing:- Learning material can now be sent easily with the help of platforms like WhatsApp. This can include notes, PDFs, videos, and voice files.
Class Schedule & Reminders:- To ensure that students do not miss out on their classes, institutes can send automated reminders for upcoming exams or sessions.
Group Discussions:- Collaboration becomes easy for students and teachers with the help of WhatsApp as they can discuss assignments and other projects with the group chat feature.
Student Support Chatbots:- Universities would not have to offer physical support as AI-powered chatbots can answer common student queries instantly through the platform.

The ones listed above are only a few business examples that can utilize the power of WhatsApp, as their primary communication platform. This particular platform is a versatile tool for businesses if they wish to enhance customer engagement, operational efficiency, and formal communication.

A trusted WhatsApp business API provider can help companies leverage features like automated response, chatbots, multimedia sharing, and secure messaging. This, in turn, will improve and facilitate the growth of any business.

If you feel your company can do wonders with WhatsApp as a business communication tool, give us a call for personalized solutions!