Whatsapp messages business ideas
WhatsApp is no longer just a personal messaging app. It has evolved into a powerful communication tool for businesses of all sizes. With over 2 billion active users globally, it offers an easy, fast, and personal way to reach customers. Whether you are a small business owner or managing a large enterprise, knowing how to use WhatsApp business API to your benefit is a must.
Incorporating a strategic WhatsApp messages business idea into your communication plans is essential to improve customer engagement. It can even help drive sales and streamline operations. In this article, we will highlight WhatsApp messages business ideas based on usage. Below you will also find real-world examples to help you apply each idea effectively.
1 Customer Support & Service
WhatsApp provides a real-time channel for customer support, which is also fast. This is why the WhatsApp messages business idea lists include utilizing the channel to provide more personal support. Especially when compared to emails or web-based chats.
How It Works
As per WhatsApp messages business idea, companies can set up an account with an automated greeting, quick reply, and away messages. Customers can send questions or concerns and get immediate responses. It is often done with the help of a chatbot during off-hours or directly from human agents during business hours.
Imagine a local electronics store from where a customer has bought a smartphone. The customer sends a message via WhatsApp:
“Hi, I am having trouble connecting my new phone to Wi-Fi.”
Tech support replies immediately:
“Hi, sorry to hear that! Please make sure you are within range and the router is functioning. If you would like we can send you a setup guide or schedule a call with our technician”
Pro Tip:
Use specific labels to organize customer inquiries like “New Orders,” “Payment Issues,” “After Sales Support,” etc.
2 Marketing Campaigns & Promotions
Considering WhatsApp messages business ideas can be a goldmine for direct marketing. It must be used carefully to avoid spamming users. Since WhatsApp is a personal platform, only those who opt in should receive promotional messages.
How It Works
Businesses can send personalized offers, discount codes, early product access links, etc. Your WhatsApp messages business idea can also incorporate sending limited-time deals directly to customers who have subscribed.
A small fashion boutique gathers Whatsapp numbers from customers at checkout. They use the details to send a monthly message:
“Hi, our spring collection just launched. As you are a valued customer, you get 20% off this weekend. Click here to shop now!”
This approach not only drives traffic but also creates exclusivity, making customers feel valued.
Pro Tip:
Use a broadcast list to send promotions to multiple users at once. Those who have saved your business number will receive the message, which will also ensure it goes to genuinely interested parties.
3 Order Updates & Notifications
Another WhatsApp messages business idea that allows you to use the platform to its full capacity is keeping customers informed. Sending information about their orders and regular updates can overall improve the buying experience.
Businesses can use WhatsApp to automatically send order confirmations, shipping updates, delivery tracking, and payment receipts. There are many other WhatsApp messages business ideas like these to facilitate the process.
An online bakery uses WhatsApp business API to notify customers of their order status or when a customer orders a custom cake online, they receive the following messages:
“Thank you for your order! Your cake is being prepared and will be ready by 3:00 p.m. today.”
“Your order has been dispatched and is expected to arrive in 30 minutes.”
Pro Tip:
You can integrate WhatsApp with your CRM or E-commerce platform. This will allow you to send automated WhatsApp order confirmation messages and notifications.
4 Collecting Feedback & Reviews
WhatsApp messages business ideas suggest that the platform can be used to get customer feedback, which is essential for growth. WhatsApp offers a less intrusive and more conversational method to achieve the same.
After a purchase or service, businesses can send a follow-up message asking for feedback or a review. You can also create short polls or ask simple Yes/No questions as a part of your WhatsApp messages business idea.
A car rental service sends a follow-up message two days after the rental period ends
“Hi Aditya, we hope your experience with our rental service was smooth. Could you please take some time to rate us from 1 to 5. Here 5 represents excellent experience. You can reply with your chosen number at any time.”
Aditya replies with a “5”
The rental company follows up:
“Thank you for your rating! If you would like to leave a quick review on Google, click here. It helps us a lot!”
Pro Tip:
You can automate your feedback request messages 24 to 48 hours after delivery of a service or product. This timeline will allow customers’ experience to still be fresh in their minds.
5 Personalized Consultation
WhatsApp is ideal for delivering personalized experiences whether for shopping or consultation. From product recommendations to one-on-one medical consultations, all can be considered good WhatsApp messages business ideas.
Businesses can use WhatsApp to connect directly with potential customers for guided sales. This WhatsApp message business idea can be based on answering questions, recommending products or services, sending images & videos, etc.
The skincare brand has a WhatsApp-based skin advisor and new customer messages:
“Hi, I have dry skin and I need help choosing the right products.”
Business replies with targeted questions and then suggest a customized option:
“Based on your responses, we recommend our Hydrating Serum and Night Repair Cream. Would you like a 10% discount on your first order?”
This one-to-one interaction develops trust, drives conversation, and increases the likelihood of upselling.
Train a small team or use a chatbot for basic product matching. Escalating complex queries to a human advisor is also possible.
Final Thoughts!
When one starts curating WhatsApp messages business ideas, there are many options available. WhatsApp offers businesses a direct, personal, and cost-effective way to communicate with customers. Whether it is providing instant support, running engaging promotions, or sending real-time updates, it can all be done through this platform.
With the help of such features, WhatsApp can transform how you interact with your audience. Even if a business implements just one or two of these strategies, it can experience effectiveness and growth. If you need professionals who can help you with “5 examples of promotional WhatsApp messages,” reach out to us today!